Every load your team moved left a paper trail.
Shipment documents, proof of delivery, carrier invoices, dispatch messages and the emails behind every billing problem. Years of loads record how real delivery problems got resolved. We find out whether yours could qualify.
Your exceptions show how freight really moves.
Freight rarely moves exactly as booked. A pickup slips, a driver waits, a delivery is short or damaged, an accessorial gets disputed. Freight companies keep the documents and messages because billing and claims depend on them. Years of loads where a shipment can be followed from booking through dispatch to the resolved invoice show how experienced dispatchers and billing teams actually solve problems.
The records that usually exist.
- Load tenders, rate confirmations and bills of lading
- Dispatch messages and check calls
- Proof of delivery, photos and exception notes
- Carrier invoices, accessorials and billing disputes
- Claims for damage or shortage and how they ended
- Where it usually sits
- Your TMS (McLeod, Aljex, Rose Rocket and similar), plus document archives, operations inboxes and email.
- DeliveryAug 4Driver waits 5 hours at the receiver
- BillingAug 6Detention billed, shipper disputes the time
- EvidenceAug 8ELD timestamps and signed POD sent to shipper
- OutcomeAug 15Detention paid in full, account noted
Could your records qualify?
- Can you pull up a load from five years ago and still see its documents and messages?
- Can a shipment be followed by one load or order number across documents and emails?
- Have you moved thousands of loads over the years, not a handful?
- Are these your company's own records, not only a shipper's or broker's portal?
If most answers are yes, it is worth a conversation. These are the same things we ask on the first call. Estimates are fine, no files needed.
Your records stay yours. Identifying details are removed before anything is shared, and nothing is included without your approval. How it works →
Tell us how your loads are kept.
A short description of your business and the software you use is enough to start. No files needed.